Hyatt launches Twitter-powered concierge

Hyatt Hotels this week launched a 24-hour concierge service powered by #Twitter, making it the first major hotel company to tap into the social networking juggernaut for guest service purposes. Hyatt CEO Mark Hoplamazian announced on Monday the debut of HyattConcierge on Twitter as a part of a guest-blogging series he is doing this month with USA Today. The new service will allow Hyatt service professionals to respond immediately to guest questions before, during and after their stays as well as respond to requests for such services as spa appointment and dinner reservation booking, according to Hoplamazian