San Francisco Mayor Gavin Newsom announces Twitter-based 311 service powered by CoTweet

"City of San Francisco has announced a first of its kind application that allows citizens to access the City's 311 Call Center without actually making a call. Need to request street cleaning, report a traffic light outage or graffiti? No problem. The City now plans to take service requests and provide information to the public using #Twitter - and to manage and track these conversations using CoTweet"